Contact Us
Whether you're looking for support, want to book a tour, or simply want to speak to someone who understands, our team is here for you.
Please don’t hesitate to reach out using the form below for new care enquiries, give us a call, or write to us. We’ll get back to you as soon as we can.
For queries not relating to new care enquiries, please see the below drop down options.
If you are interested in working for Vivant Care please visit our Careers pages for more information about current vacancies within the organisation.
If you or your organisation provides services, systems or products you think may be of interest to us, please visit our Supply to Sanctuary (Sanctuary Group) for more information about working with Vivant Care. Please note that we are not able to respond to any supplier enquiries through our care homes.
At Vivant Care, we are committed to delivering an exceptional care experience, one that is personal, reassuring, and thoughtfully designed around each individual. Listening to our residents and their families is a vital part of how we continue to elevate the standard of care we provide.
From your very first interaction with us and throughout your journey, we invite you to share your experiences and views. Your feedback helps us understand what we do well, where we can grow, and how we can continue to create an environment where extraordinary living truly awaits.
We welcome feedback at any stage, whether you wish to celebrate a positive experience, share an idea, or raise a concern. You can do this by speaking directly with our dedicated team at your Vivant Care home, or by using the links below to access the most relevant feedback form.
Your voice matters, and we are always listening with care, respect, and a commitment to continuous excellence. Raising a concern will not affect the care you or your loved one receives, and all complaints are handled fairly, sensitively, and in confidence.
You’ll be taken to a secure external site to complete the below forms, hosted by a partner we know and trust.
- Leave us general feedback you’d like to share about our homes, your visits, or suggestions for how we can continue to enhance the Vivant Care experience.
- Share a compliment about the care or support you or a loved one has received at Vivant Care.
- Raise a complaint with Vivant Care so we can review and respond with care and attention.
Alternative Formats
If you require any of our documents in an alternative format or language, we will be happy to support you. Please contact your Vivant Care home or our Quality Team care.quality@sanctuary.co.uk, and we will ensure your needs are met with the same care and attention you can expect from us every day.
Write to us at:
Vivant Care Ltd, Chamber Court, Castle Street, Worcester, WR1 3ZQ
Under the UK GDPR and the Data Protection Act 2018, you can make a complaint if you’re concerned about how we’ve handled your personal data. Visit our data protection complaints page to find out how to make a complaint.
Alternative formats
If you require any of our documents in an alternative format or language, please email care.quality@sanctuary.co.uk or contact the care home related to your request.
