From the outside, Sarah’s role brings together a lot of moving parts. Enquiries. First conversations. Show arounds. Following up with people at the right moment.
In reality, it comes down to how well you connect.
“It’s about being a people person,” she explains. “You need to listen, understand, and build relationships and trust quickly. Every conversation matters, especially those first ones.”
That ability to connect is what shapes her day. From responding to new enquiries to guiding people through their first visit and keeping in touch afterwards, Sarah is there at the points that matter most in someone’s decision.
“Every day is different. You’re always thinking on your feet, finding new ways to make things work for the people around you.”
For Sarah, that way of working felt familiar, but also different.
Her background includes supporting adults with autism, where careful listening, adaptability and awareness were essential. It taught her how to read situations quickly and respond in the moment, skills that now shape how she approaches every enquiry and interaction.
“At Vivant, it brings all of that together, but in a different way. It wasn’t care as we know it. It felt like something new. We’re taking what already exists and shaping it into something more.”
That balance sits at the heart of the role. It is structured and results-driven, but always grounded in people.
“It’s about knowing when to follow up, when to move things forward, and how to build trust along the way. You’re not just answering questions, you’re helping someone decide if this is right for them.”
Walking into Vivant Care’s first home, Bayards Court, for the first time, Sarah saw immediately how those conversations are supported by the environment itself.
“It’s incredible. It feels more like a high-end hotel. Everything is thoughtfully designed, and when people come in, they can see that straight away.”
That first impression is important, but it is what happens around it that makes the difference. How people are welcomed, how conversations are handled, and how relationships are built over time.
Now, as the home begins to fill, Sarah is focused on building that momentum.
“I’m excited to see it grow. Bringing people through the door, staying connected with them, and seeing those initial conversations turn into something real.”
At Vivant Care, this is a role where your judgement, communication and instinct for people all come together. You are trusted to handle important conversations, build lasting relationships and help shape the growth of something new.
If you are someone who connects naturally, listens closely and knows how to move from conversation to decision, you will find a role here that challenges you, develops you and gives you the space to stand out in a career that is anything but ordinary.
Ready to bring your ideas to life in a place where care is reimagined? Explore opportunities with Vivant Care and take the next step in a career that sets you apart.
